Privacy Policy
Great Lakes Plumbing is committed to protecting your privacy. This Privacy Policy (the
“Policy”) governs how we treat the Personal Information that we collect and receive from
you in connection with your use of the SMS Service (“Service”), which we make
available to you through a third-party service provider. This Policy is incorporated into
the Terms of Service.
By using the Service, you agree to the terms of this Policy. GREAT LAKES PLUMBING
reserves the right, in its sole discretion, to modify or change this Policy at any time with
or without prior notice to you. The date of the last update will be posted at the top of this
Policy for your convenience. This Policy, and any changes, are effective as soon as
posted. Your continued use of the Service following the posting of any changes to the
Policy constitutes your full acceptance of those changes.
“Personal Information” is information that individually identifies you, such as your mobile
phone number or user/screen name, as well as the any Personal Information that you
choose to include in messages you send through the Service.
What Personal Information is collected about you
Through the use of the Service, GREAT LAKES PLUMBING will receive the following
information from our third party service provider: your mobile phone number when you
send a text message to us, the text of messages that you send to other users of the
Service, any user or screen name that you select in connection with the Service, as well
as any comments or feedback regarding the Service that you send to us.
How GREAT LAKES PLUMBING uses Personal Information about you
We use Personal Information to (a) provide you with the Service, (b) process and
respond to inquiries, (c) improve the Service, (d) if necessary, contact you with
important announcements or messages, (e) conduct research, and (f) provide
anonymous reporting for internal and external clients and partners.
Each message that you send through the Service (either to us or to other users of the
Service) is stored on our servers. We retain these messages on our servers. GREAT
LAKES PLUMBING utilizes servers and services owned by third parties.
Disclosure of your information
We will not rent or sell your Personal Information to other companies or individuals,
unless we have your consent. We may use or disclose such information in any of the
following limited circumstances:
We have your consent.
We need to enforce our Terms of Service.
We provide such information to trusted businesses or persons for the sole
purpose of processing Personal Information on our behalf. When this is done, it
is subject to agreements that oblige those parties to process such information
only on our instructions and in compliance with this Policy and appropriate
confidentiality and security measures. If the third party fails to comply with our
terms, GREAT LAKES PLUMBING is not accountable in any way for any liability
or reimbursement.
We provide such information to third parties who have entered into non-
disclosure agreements with us.
We provide such information to a company controlled by, or under common
control with, GREAT LAKES PLUMBING for any purpose permitted by this Policy.
We respond to subpoenas, court orders, or legal process, or to establish or
exercise our legal rights, or the legal rights of others, or defend against legal
claims.
We believe it is necessary to share Personal Information to investigate, prevent,
or take action regarding illegal activities, suspected fraud, situations involving
potential threats to the physical safety of any person, violations of GREAT
LAKES PLUMBING’s Terms of Service, or as otherwise required by law.
We transfer Personal Information about you if GREAT LAKES PLUMBING is, or
its assets are, acquired by or merged with another company.
We may share aggregated information with others without further notice. An example of
this would be the number of people who used the Service in a given month or the total
number of texts sent in a given week.
Security
GREAT LAKES PLUMBING takes precautions to ensure the security of your Personal
Information, including ensuring that our third party service providers protect the security
of your Personal Information. However, we cannot guarantee that hackers or
unauthorized personnel will not gain access to your Personal Information despite our
efforts. You should note that in using the Service, your information will travel through
third party infrastructures which are not under our control (such as a third party SMS
delivery platform or your carrier network).
We cannot protect, nor does this Policy apply to, any information that you transmit to
other users. You should never transmit personal or identifying information to other
users.
Opting in
A mobile user might opt-in by:
Entering a phone number online,
Sending an Mobile Originating (MO) message containing an advertising keyword,
Filling out a paper form that includes their phone number, or
Signing up at a point-of-sale location.
Opting out
GREAT LAKES PLUMBING’s third-party service provider gives you the ability to opt out
of the Service for any reason. You can opt out by texting “STOP” or “QUIT”.
We reserve the right to send you certain communications relating to the Service, such
as announcements and administrative messages, without offering you the opportunity to
opt-out of receiving them.
Children
The Service is not intended for children under 13, and GREAT LAKES PLUMBING does
not knowingly collect information from children under the age of 13.
Children aged 13 or older should not submit any Personal Information without the
permission of their parents or guardians. By using the Service, you are representing that
you are at least 18, or that you are at least 13 years old and have your parents’
permission to use the service.
Intended audience
GREAT LAKES PLUMBING requires that users of this service be limited to US residents
only.
Questions or concerns?
If you have any additional questions regarding this Policy, please feel free to contact us
any time by calling 262 276-0544.
SMS Terms of Service
Use of the GREAT LAKES PLUMBING text message-based services (the “Service”) is
subject to the following Terms of Service. These terms constitute a legal agreement (the
“Agreement”). Please read them carefully.
1. GREAT LAKES PLUMBING will allow several different opportunities, such as a
entering a phone number online, to opt-in to SMS services
2. You can cancel the Service at any time. Just text "STOP" . After you send the
SMS message "STOP" to us, we will send you an SMS message to confirm that
you have been unsubscribed. After this, you will no longer receive SMS
messages from us. If you want to join again, just sign up as you did the first time,
and we will start sending SMS messages to you again.
3. We are able to deliver messages to the following mobile phone carriers. Major
carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular,
Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska
Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass
Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast
Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS),
COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone),
GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois
Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless
(Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech
Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3
Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless,
United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
***Carriers are not liable for delayed or undelivered messages***
4. As always, message and data rates may apply for any messages sent to you
from us and to us from you, and GREAT LAKES PLUMBING is not liable for the
cost of any such messages. You will receive recurring messages. If you have any
questions about your text plan or data plan, it is best to contact your wireless
provider. For all questions about the Service provided by this short code, you can
call 262 276-0544.
5. You understand that anyone with access to your mobile phone may be able to
view the messages you receive when using the Service, and you agree that
GREAT LAKES PLUMBING will not be liable to you if this occurs.
6. You understand that you are not required to consent to the Service to receive any
other services from GREAT LAKES PLUMBING.
7. By agreeing to these Terms of Service and providing us with your mobile phone
number when you opt in to the Service, you authorize GREAT LAKES
PLUMBING to contact you by text message at your mobile phone number using
an automatic telephone dialing system or device, or any other computer assisted
technology as applicable.
8. If you have any questions regarding privacy, please read our Privacy Policy.